At Common, we want you to love your service. If we haven't met your expectations, we offer a money-back guarantee.
If at any time within the first 30 days after your installation, you are dissatisfied and would like to cancel, just call us at (855) 255-2602 to let us know. We will cancel your service and refund you any subscription fees we've charged you.
Q: How will I receive my refund?
We'll refund any subscription fees we've charged you back on to the credit or debit card you have on file with us.
Q: When will I receive the refund?
Once we are able to uninstall you and take back our equipment, we'll put through the refund to your credit card or debit card on file.
Please allow 3-5 business days after the uninstall for the credit to appear on your card.
Q: If I received a promotional offer for my first month free, am I eligible for the money-back guarantee?
If you are billed for any fees for services past your first month within the first 30 days of service, we will refund that amount.